1️⃣ Categorize Support Tickets
Learn to classify tickets based on defined categories.
2️⃣ Assess Ticket Urgency
Evaluate the urgency of tickets using contextual keywords.
3️⃣ Identify Topic Clusters
Determine main topic clusters from a set of tickets.
4️⃣ Recommend Workflow Solutions
Propose effective actions to streamline ticket resolution.
Individuals responsible for handling customer inquiries and issues, looking to improve their ticket management skills and enhance customer satisfaction.
Professionals who analyze customer interaction data to identify trends and improve support processes, seeking methods to categorize and prioritize support tickets effectively.
People overseeing product development and customer satisfaction, interested in understanding support topics to better align product features with user needs.
Technical professionals providing support to users, aiming to efficiently categorize and resolve technical issues while maximizing user experience.
This project will immerse you in the world of support operations, guiding you through the essential techniques of ticket management using generative AI. By engaging with real customer support scenarios, you'll learn how to streamline processes and enhance user satisfaction.
Categorize Support Tickets
Assess Ticket Urgency
Identify Topic Clusters
Recommend Workflow Solutions
This project is aimed at professionals who work in customer support or related fields. If you're a customer support agent, data analyst, product manager, or IT support technician looking to improve your ticket management and customer satisfaction skills, this project is perfect for you!
No prior experience in customer support is required to participate in this project. Whether you're new to the field or have some experience, you can benefit from learning how to categorize and prioritize support tickets effectively.
Gaining skills in support ticket management can significantly enhance your career as a business professional. By mastering how to efficiently resolve customer issues and evaluate ticket urgency, you'll improve user satisfaction and efficiency, making you a valuable asset to any team.
Enki's flagship AI Mentor feature offers real-time assistance as you work through the project. If you encounter difficulties or have questions, the AI Mentor can provide hints, explanations, and guidance to ensure you have a smooth and effective learning experience.
You can access all project materials through a subscription on the Enki platform. This allows you to engage with the content at your own pace and revisit any sections as needed.
You can start with a 7-day free trial. After that, a monthly subscription costs $25, or you can save by opting for an annual subscription at $120. Both options provide unlimited access to all projects, skills, modules, and the AI Mentor.
